Do my customers need to download an app?
No. Any modern smartphone reads the card instantly with a tap — no app, and no QR code to scan either.
Do I need any technical skills to set this up?
None. Setup takes a couple of minutes — configured on site or before shipping direct to business.
What if my card gets lost, damaged, or stops working?
Reach out and we'll get a replacement card set up for your account. Setup only takes a few minutes.
Is this allowed under Google's review policies?
Yes. Vouch NFC simply gives customers a faster way to reach your existing Google review page — it doesn't filter, gate, or route anyone away from leaving a review based on their rating.
What if a customer leaves a negative review?
Vouch NFC never intercepts, filters, or redirects based on rating. Vouch NFC+ reports highlights any negative feedback so you can respond and address it directly, but the review itself is never hidden.
What's the difference between the monthly and quarterly report?
Both the monthly and quarterly reports cover the exact same metrics — differing only in their delivery schedule (1 month vs every 3 months). We recommend quarterly reports for smaller businesses, extended timeframes provides more data for tracking trends and growth. Choose whichever cadence aligns best with your business.
What data do you collect, and is it private?
Each tap logs basic data — time, day, device type, and language — so we can build your analytics report. We don't collect or store any personal information about the customer tapping the card.
Can I cancel anytime?
Yes — there's no long-term contract. You can manage or cancel your subscription at any time from your billing portal.